Tree Tok Terms of Service

A child under thirteen (13) years of age may not create an individual account and may participate in the Service only through a managed profile. A managed profile may be established only by the adult who personally confirms, through their own account, that they are that child's parent or legal guardian, or otherwise hold recognized custodial authority over the child (the "confirming adult"). The confirming adult need not be the Branch Organizer. No other Branch member, including a Branch Organizer who is not the confirming adult, may establish or attest to a managed profile on a child's behalf. If no adult meeting this description is willing or able to establish and maintain the managed profile, the child may not be added to any Branch.

Other than through a managed profile under Section 3.1, you must be thirteen (13) years of age or older to create an account.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

Each individual may maintain only one account. A managed profile under Section 3.1 is the sole exception to this restriction and remains under the exclusive control of the confirming adult until the profile is converted to an individual account upon the child reaching thirteen (13) years of age, or until responsibility for the profile transfers to a different confirming adult as described in Section 4.

A Branch Organizer who is not the confirming adult for a given managed profile retains ordinary visibility into that profile's existence as part of the Branch's membership, including the child's first name and that the profile is a managed profile, but holds no authority to create, edit, remove, or attest to that profile. Authority over a managed profile rests solely with its confirming adult.

Any user may create a Branch and shall, upon creation, be designated its Founding Organizer.

Only an Organizer may invite new members to a Branch. Invitation links expire fourteen (14) days after issuance by default and may be revoked by an Organizer at any time prior to acceptance.

(a) Every Branch must at all times have at least one Organizer. Where a Branch has only one Organizer, the Service may periodically prompt that Organizer to designate a second Organizer or a Successor.

(b) A sole Organizer may designate an adult Branch member as a "Successor." Designation as a Successor confers no administrative rights or access unless and until the Successor role is activated under paragraph (c).

(c) The Successor role becomes available for activation upon: (i) deletion of the sole Organizer's account; (ii) the sole Organizer affirmatively stepping down as Organizer; or (iii) ninety (90) consecutive days of Organizer inactivity, provided that Tree Tok has sent at least two (2) separate stewardship check-in communications to the Organizer during that period and received no response.

(d) Upon activation under paragraph (c), the designated Successor will be offered the Organizer role. No transfer of administrative rights or access occurs automatically or silently; the Successor must affirmatively accept the offer before assuming any Organizer authority. If the offered Successor declines or does not respond, the Branch shall enter a dormant state in which existing content remains accessible to members but no new administrative action may be taken, pending manual review by Tree Tok to identify a path to restore Organizer coverage.

(e) Succession under this Section transfers only Branch administrative authority, including the member list, invitation controls, and Branch settings. It does not transfer authority over any managed minor profile, which remains governed exclusively by Section 3.1: an incoming Organizer or Successor gains authority over a managed profile only if they are themselves the confirming adult for that profile, established through their own attestation under Section 3.1.

(a) The Organizer who creates a Branch is that Branch's Founding Organizer. A Founding Organizer may promote any adult Branch member to the role of Co-Organizer.

(b) A Co-Organizer holds the same day-to-day administrative authority as the Founding Organizer, including the authority to invite members, remove members, and manage Branch settings, with one exception: a Co-Organizer may not remove, demote, or otherwise limit the authority of the Founding Organizer, and may not promote or demote any other Organizer. A Co-Organizer's authority over a managed minor profile is governed exclusively by Section 3.1 and is unaffected by Co-Organizer status.

(c) Only the Founding Organizer may remove a Co-Organizer's status or promote an additional Co-Organizer.

(d) If the Founding Organizer's account is deleted, or the Founding Organizer voluntarily steps down, and one or more Co-Organizers remain active on the Branch, the succession mechanics of Section 4.3 are not triggered; instead, the Co-Organizer with seniority automatically assumes the Founding Organizer role, together with the authority described in paragraph (c). Seniority is determined by promotion timestamp, measured to the highest available precision; if two Co-Organizers were promoted at identical timestamps, seniority is determined by lowest user ID.

(e) Designation of a Co-Organizer is independent of, and may coexist with, designation of a Successor under Section 4.3. A Founding Organizer's Successor designation remains in effect for use under Section 4.3 only where no Co-Organizer remains active on the Branch.

An Organizer may remove a member from a Branch and may otherwise manage Branch settings. Removal of a member terminates that member's access to the Branch's Check-ins and Roots items but does not retroactively delete content previously contributed by that member.

Roots is offered on a per-Branch basis, as a monthly subscription, an annual subscription, or as a one-time purchase ("Roots Forever") that attaches permanently to the Branch itself and survives the departure or account deletion of the purchasing member.

Any single Branch member holding an active Roots subscription unlocks full Roots access for all members of that Branch.

Monthly and annual subscriptions renew automatically at the then-current price for the applicable billing cycle unless canceled prior to the applicable renewal date. A subscriber may cancel at any time through account settings; cancellation takes effect at the end of the then-current billing period.

All payments are processed by Stripe, Inc. Tree Tok does not store payment card information.

All Roots purchases, whether the monthly subscription, annual subscription, or the one-time Roots Forever purchase, are final and non-refundable, except where required by applicable law. Before purchasing, every Branch has access to the first five (5) Roots items at no cost, which allows members to evaluate the feature before committing to a paid tier. By completing a purchase, you acknowledge that this evaluation period was available to you and that no refund will be issued for a subsequent change of mind, non-use, or early cancellation. This provision applies equally to monthly and annual subscriptions, which are not refunded on a pro-rated basis if canceled mid-term, and to Roots Forever, which carries no renewal to cancel and no refund window.

In the event a Roots subscription lapses, no previously stored Roots content is deleted. Existing Roots items remain visible to Branch members; the Branch is simply prevented from adding items beyond the applicable free-tier limit until the subscription is renewed or a Roots Forever purchase is completed.

Discounted "Founding Family" pricing on Roots is available to any Branch that completes a Roots purchase, whether the annual subscription or the one-time Roots Forever purchase, on or before August 31, 2026. There is no numerical limit on the number of Branches eligible for this pricing, no application process, and no scoring or approval step; eligibility is determined solely by the timing of a completed purchase. A Branch that has not completed a Roots purchase on or before August 31, 2026 is not a Founding Family and is not entitled to Founding Family pricing regardless of when the Branch itself was created. After August 31, 2026, Roots is available only at standard, then-current pricing, for all Branches without exception. A Branch that qualifies for Founding Family pricing under this Section retains that pricing tier for the term of the applicable purchase (and, for annual subscriptions, upon renewal) regardless of any subsequent change to this Section or to the Founding Family program.